Shipping
US
FEDEX ground: Free
FEDEX 2nd Day Air: $25
FEDEX Next Day Air Saver: $65
Alaska & Hawaii
If you have special requests, please email or call us and we'll do our best to accommodate you.
FEDEX ground: $15
FEDEX 2nd Day Air: $45
FEDEX Next Day Air Saver: $65
Canada
FEDEX Priority Mail International: $20 (estimated delivery 6-12 business days)
FEDEX Express Mail International: $40 (estimated delivery 5 business days)
International
FEDEX International Economy: $35 (estimated delivery 6-12 business days)
FEDEX International Priority: $50 (estimated delivery 5 business days)
CUSTOMS, DUTIES, ETC - KMW will not be responsible for any customs charges, taxes, or duties payments after the carrier has picked up the package.
Orders will only be shipped after credit card payment has cleared.
KMW cannot deliver to PO/APO/FPO boxes.
KMW holds the right to refuse shipment on any order.
Once the carrier has picked up an order, the customer will assume responsibility for any items lost or damaged while in transit.
GUARANTEE
KMW products are hand made in very small batches. Some slight variations will occur from piece to piece. But we still guarantee that all our products are free from workmanship and material defects for six months. We will accept a return for defective items for a full refund provided you have proof of purchase from Kicking Mule Workshop. Refunds will made on the credit card that originally purchased the item. If you purchased the product from one of our valued retailers please return the item to the shop that you purchased them from.
Privacy Policy
When you shop with KMW, your privacy is guaranteed.
KMW will not release any of your personal information.
Phone Orders: 9am- 3pm mountain time Monday-Friday
RETURNS
Items returned within the 14 day window of receipt will be eligible for exchange or store credit.
KMW does not offer refunds.
Discounted or sale items are not eligible for exchange or store credit.
Please allow up to one billing cycle for the refund to appear on your credit card statement as all credit card companies handle refunds differently.
For additional specific information regarding an exchange or credit please contact orders@kmwbrand.com. A customer service representative will provide the return instructions, and return address via e-mail, as well as a prepaid FedEx or UPS return label (also via email). You will be asked to provide the following information.
RETURN Information
Customer Name:
Date of purchase:
Reason for return:
Style Name:
Style Number:
Order Number:
EXCHANGE - PLEASE LIST THE STYLE NAME AND SIZE
or
STORE CREDIT
